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Quality Assessment of Technical Education using SERVQUAL: S/N Ratio and Grey Relation Analysis
Amol Nayakappa Patil, V. Mariappan, Leslie C. D'souza, and Reuben J. Nazareth
Int J Performability Eng . 2019, (
11
): 2843 -2851 . DOI: 10.23940/ijpe.19.11.p2.28432851
