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Six Sigma Software Quality Improvement

(Success Stories from Leaders in the High Tech Industry)



Mc Graw Hill, New York



Vic Nanda, and Jeffrey A. Robinson



Six Sigma Software Quality Improvement

(Success Stories from Leaders in the High Tech Industry)

Year of Publication











Krishna B. Misra



Review published in IJPE, Vol. 7,No. 5, September 2011, p. 500.



The book consists of the four parts comprising 27 chapters followed by a Foreword by Leslie Jones, Senior Vice President of Motorola Solutions, Inc. and the Editors’ Preface:



Chapter 1

Executive Overview of Six Sigma

22 Pages




Chapter 2

DMAIC Primer

19 Pages

Chapter 3

How Motorola Minimized Business Risk before Changing Business- Critical Applications

22 Pages

Chapter 4

TCS Reduces Turn-around Time for Software Change

28 Pages

Chapter 5

Defect Reductions (a) TCS Success Story (b) Motorola Experience

41 Pages

Chapter 6

Help Desk Improvement (a) EMC Experience (b& c) Infosys Experience

43 Pages

Chapter 7

Productivity Improvement (a) TCS Improves fraud detection (b) Infosys Experience

40 Pages

Chapter 8

DMAIC Conclusions and Lessons Learned

02 Pages




Chapter 9

Lean Primer

18 Pages

Chapter 10

Leaning Six Sigma Projects: How to run a DMAIC Project in Five Days

19 Pages

Chapter 11

How IBM Reduced Help Desk Escalations and Overhead Activity

17 Pages

Chapter 12

Motorola Realizes Significant Cost Avoidance by Streamlining Project Documentation

20 Pages

Chapter 13

Boiling the Ocean with Value Streams, Kaizens, and Kanbans

28 Pages

Chapter 14

How a Global Retailer Improved the Reliability of Software Development and Test Environments

21 Pages

Chapter 15

Lean Conclusions and Lessons Learned

02 Pages




Chapter 16

DFSS Primer

14 Pages

Chapter 17

How to Radically Streamline your Business Processes

29 Pages

Chapter 18

How Motorola Reduced the Effort Required for Software Code Reviews

20 Pages

Chapter 19

Predictive Engineering to Improve Software Engineering

14 Pages

Chapter 20

Improving Product Performance using Software DFSS

20 Pages

Chapter 21

High Speed Product Development at Xerox

27 Pages

Chapter 22

How Seagate Technology Reduced Downtime and Improved Availability to 99.99 %

18 Pages

Chapter 23

DFSS Conclusions and Lessons Learned

02 Pages




Chapter 24

Cisco successfully Reinvents its Six Sigma Program

10 Pages

Chapter 25

Six Sigma Practice at Thomson Reuters

14 Pages

Chapter 26

How Convergys injected Six Sigma into the Company DNA

16 Pages

Chapter 27

Bumps in the Road

07 Pages

Appendix A: Chapter Tool Matrix

09 Pages

Appendix B: Computing Return on Investment

11 Pages


13 Pages

Contributor Biographies

06 Pages

Company Profiles

04 Pages


05 Pages



  9780071700627 It is the most comprehensive, complete and structured exposition of the theoretical as well as practical applications of Six Sigma (SS) as demonstrated by the leading software and IT companies of the world such as Motorola (where the SS actually originated), IBM, Seagate, Cisco, Xerox, TCS, Infosys etc. This is one of the best books on SS. It starts with an executive overview of Six Sigma and its implication for software industry where about $ 60 Billions are lost annually due to software errors. As is apparent from the Table of Contents given above, the book is organized in four parts: the first three parts cover exhaustively the essential elements of Six Sigma, namely, DMAIC, Lean Six Sigma, DMADV and DFSS and at the end of each part important lessons learned through the SS programs conducted by leading companies are highlighted. The fourth part of the book details what Cisco learnt from a failed Six Sigma deployment strategy and succeeded with a revised approach, and how Thomson Reuters and Convergys implemented robust Six Sigma programs from the ground up. These experiences are meant to assure the intending users to look for appropriate reorientation and introspection for substantial improvements in the program. The last chapter of book offers a word of caution to a user company that Six Sigma is not a cure-all remedy and can fail sometimes but with the appropriate motivation and goals and by developing right expertise, the company can turn it into a success story for the company. Therefore, undoubtedly, the subject of Six Sigma has never been treated so exhaustively as in this book by Nanda and Robinson. This reviewer would highly recommend this book to all software industries and educational institutions who would like to learn the nitty-gritty of Six Sigma in depth

-Krishna B. Misra


Review published in the International Journal of Performability Engineering, Vol. 7, No. 5, September 2011, p. 500.

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