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Detailed review of:
Quality Management System Handbook for Product Development Companies
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Publishers
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CRC Press/Taylor & Francis Group
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Editor
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Vivek Nanda
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Title
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Quality Management System Handbook for Product Development Companies
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Year of Publication
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2005
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Pages
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332
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ISBN
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1574443526
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Reviewer
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Krishna B. Misra
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The book consists of 8 chapters as follows:
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Chapter 1: Introduction
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24 Pages
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1.1 Introduction to Quality
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1.2 Quality Management
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1.3 Quality Management System
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1.4 About this Book
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Chapter 2: QMS Implementation Planning
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52 Pages
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2.1 Implementation Prerequisites
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2.2 Implementation Plans
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2.3 Mechanism to Manage the Implementation
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2.4 Communication
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2.5 Motivating and Recognizing Employees
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Chapter 3: QMS Documentation Planning
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28 Pages
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3.1 Documentation Strategy
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3.2 Documentation Management and Control
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3.3 QMS Documentation Process
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Chapter 4: Defining Organizational Processes
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22 Pages
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4.1 Identify and Close Critical Quality Gaps
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4.2 Establish an Organizational Process Baseline
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4.3 Create Additional Process Documentation
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4.4 Establish A Mechanism for Process Tailoring
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Chapter 5: Quality Practices
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26 Pages
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5.1 Typical Product Development Process
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5.2 Quality Practices in Product Development Processes
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Chapter 6: Quality Management System Refinement
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8 Pages
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6.1 Verification of Complete QMS
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6.2 Validation of Complete QMS
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Chapter 7: QMS Deployment
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20 Pages
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7.1 Employee Training
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7.2 Monitoring Process Adherence in Real Time
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7.3 Internal Quality Audit Program
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Chapter 8: Continual Improvement
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16 Pages
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References and Bibliography
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2 Pages
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Appendices A, B, C, D, E, and F
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125 Pages
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Index
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6 Pages
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In recent years, the product quality improvement is generally perceived through the process improvement and management. Therefore, the necessity of a good Quality Management Systems (QMS)
assumes importance. The author of this book has had an extensive experience of working in different companies and as such had implemented at several software industries. The author brings in a wealth of information from his experience of working in different companies to this book which is well-written and explains clearly step by step implementation of various phases of a QMS in a company such as planning, refinement, and deployment starting with the definition of quality and QMS. Finally, the book emphasizes the importance of continuous improvement in product development process which is at the heart of any QMS for the company. The book makes an honest admission that the processes and related quality practices described in the book may not be applicable to all companies due to the differences in organizational structure, competence of personnel, business processes, customer's perception of quality etc. This is an excellent book for a person who intends to gain the basics and how to go about developing a Quality Management System for a company. The reviewer recommends this book for graduate students of industrial engineering and practicing engineers who intend to know about QMS and its development in a product development company
K. B. Misra
This review was published in the International Journal of Performability Engineering, Vol. 4, No. 3, July 2008 issue on page 270.
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