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Improvement of Segment Business using DMAIC Methodology: A Case Study

Volume 6, Number 6, November 2010 - Paper 3 - pp. 561-576


Black Belt Certified and Pricing Manager
Xerox Portugal, Lisbon

(Received on October 31, 2009, revised on December 07, 2009)


Xerox uses Lean Six Sigma to uncover methods to manage the company's document strategy.

At Xerox, the DMAIC (define, measure, analyze, improve, control) methodology of Lean Six Sigma is critical to helping us run our business. We use the tools and processes – along with the fact-based data-driven information – to drive decisions through this Black Belt project. It's a rigorous, results-oriented approach to process improvement. And, we are disciplined and dedicated to its delivery. In this paper, we will describe how a new solution developed by a Xerox team, could increase the revenue and win additional new business in the Subsidiary Business in a specific area of business – Printing Systems. The various tools that are utilized at each step of the process are highlighted to demonstrate the effectiveness of this approach.


References: 02

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