Abstract:

Many firms have arrived at the conclusion that effective TQM implementation can improve their competitive abilities and provide strategic advantages in the marketplace. There are many approaches used for the implementation of TQM in the industry. These approaches are either based on number of National Quality Awards (NQA’s) as developed by the governments of various countries or on the basis of frameworks as provided by various researchers. This paper tries to develop a comprehensive list of Critical Success Factors for TQM implementation in Indian industries by doing a comparative study of 21 major ‘National Quality Awards’ and 14 frameworks as developed by various researchers. Then, using Principal Component Analysis, the paper proposes a new model for TQM implementation, which can be significantly useful for achieving manufacturing excellence and thus adding to the competitive abilities of the organizations.